Prof. James Momoh, the Chairman, Nigerian Electricity Regulatory Commission, has said the Ibadan Electricity Distribution Company has about one million customers without meters.
Momoh, who was represented by Dr Moses Arigu, the Commissioner, Consumer Affairs, NERC, spoke on Wednesday during the induction of the Customer Complaints Forum Office in Ilorin.
He said, “The present metering gap in Ibadan District alone is about one million.
When compared to its total customer size of over 1.6 million customers, it represents a 60 percent shortage in metering.”
He, however, said the IBEDC had began the procurement of meter asset providers.
Momoh said this was joined with the execution of its meter roll-out plan, in accordance with the performance agreement.
This is signed with the government under the privatisation programme and supervised by the commission.
He said the arrangement would insert an average of about 217,611 meters into the power firm’s network annually over the next five years.
He stated that it was expected that the metering gap would be closed within the next three years using the MAP directive and the firm’s meter roll-out plan.
The NERC boss bewailed the high number of complaints received and customers’ displeasure with the quality of service rendered.
“It is on record that within the period, January to September 2018, IBEDC recorded a significant number of unsettled complaints.
Most of which 2,155 were from customers within Ilorin and its environs who were displeased with services rendered.
“Majority of complaints have been on power and billing issues, aside from complaints made and forwarded through other channels.”
Momoh stated that the office was established to resolute complaints that were not addressed by the distribution company.
According to him, customers are expected to first forward their complaints in writing to the nearest business sector within their locality.
The Managing Director/Chief Executive Officer, IBEDC, Mr John Donnachie, advised customers to co-operate with the firm for improved and efficient service delivery.