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Yvonne Redmond says she messaged New Look’s customer services team on WhatsApp to enquire about a refund but was stunned after the reply read: “Hi C***. Thanks for your message.”

A mum says she was left “mortified” after being called ‘c***’ three times in response to a complaint to New Look – but the store insist the offensive term “could not and did not” originate from their customer services team.

Yvonne Redmond had sent a WhatsApp message regarding a refund for her £15 jeans order, saying she had already attempted to contact the retailer both online and by phone.

But the 39-year-old claims she had to “do a double take” when she received an automated reply message to her phone which began: “Hi C***”.

Yvonne replied to the message to ask: “Did you seriously just call a customer a c***?” – only to be addressed by the vile swear word in a further two responses.

Yvonne got in touch with the retailer via WhatsApp

- A word from our sposor -

Mum says New Look called her ‘c***’ three times – but shop denies it was at fault