The family claims they were told the company would look into it and get back to them … but we’re told the funeral home called back and said the family had the correct ashes.

Nevertheless, the company offered to reimburse him $2,000 for the funeral expenses.

The family’s since made a complaint with the Tennessee Department of Commerce and Insurance and we’re told the family is considering their legal options.

According to legal docs, R. Bernard Funeral Services says the family received the correct ashes, but another person’s papers were accidentally placed inside the urn.

We reached out to the funeral service … so far, no word back.