Every morning, when I arrive downtown a little before 7 a.m., there’s a group of people who live in the neighborhood walking their dogs in front of the New York Stock Exchange.
That’s nothing unusual now, but 20 years ago, it was unheard of. Almost no one lived downtown. There was no place to live. The Financial District was mostly office space. Nearly 60% of the space was taken up by investment banking, real estate, and insurance companies. Most of the rest of the space was either professional services or government offices.
Today, 64,000 people live downtown.
For real estate owner Bill Rudin, co-chair of Rudin Management Company, the rebirth after the devastation of 9/11 is akin to a miracle.
“There’s a whole change in the feeling, the energy downtown,” he told me. “You see kids going to school, residents walking in the park, it’s an incredible positive legacy for downtown and shows the resiliency of New York City and how we came back from a major trauma.”
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Rudin ticks off the many changes of the last two decades: the federal government stepping in to help redevelop the infrastructure downtown, with a massive subway hub; ferries that now connect to Brooklyn, Staten Island, Hoboken, and Jersey City; private development stepping in to redevelop the World Trade Center; the redevelopment of the South Street Seaport.
Most importantly, he notes, is the changed mix of industries downtown. Many of the old Wall Street firms are gone now in midtown, replaced by media and tech companies including Uber, Spotify, Conde Nast, Vox Media and ESPN.
Yet, even as downtown business leaders gather to reflect on 9/11 and the rebirth of their community, you will hear the same fear many businesses are expressing nationwide: uncertainty over how Covid and the delta variant will alter commuter and buying behavior.
A jeweler implodes, thrives, and implodes again
Jennifer Gandia’s family has been running Greenwich Jewelers, in the shadow of the World Trade Center, for 45 years.
Prior to 9/11, business was mostly commuters who worked in the financial services, insurance or real estate business, and a smattering of locals.
“Before 9/11, you had a vibrant, fast-paced commercial zone, and an ecosystem of small business, the dry cleaners, the bars, the restaurants,” she told me.
After 9/11 business evaporated, “for five years, there was near-desolation. Banks, law firms, and other financial services left,” she said.
The store was closed for 10 months and re-opened in 2002. Then, slowly business came back but with a different mix.
“Once the area started rebuilding, we had families moving in, and we started to feel the neighborhood was moving toward revitalization,” Gandia said. “Before 9/11, we had a very diverse neighborhood of people who worked in the office buildings. Once it went more residential, it became more affluent, and we pivoted to higher-end fine jewelry and the wedding business.”
For the next 15 years, business got steadily better.
Then Covid hit. It closed the store from March through June of 2020. The owners pivoted to online sales and social media to survive. “We had to figure out how to translate an in-store experience virtually. We had to figure out how to talk online to a customer who wanted a wedding ring,” she said.
The result: in 2020, in-store sales were down 43%, but web sales were up 203%.
It was the lifeline the store needed to survive. Today, it has 80,000 followers on Instagram.
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It’s been a similar story for Michael Keane, the owner of O’Hara’s Restaurant and Pub in the shadow of the World Trade Center. His customers have always been a mix of tourists, residents and people who work in the neighborhood.
Like Greenwich Jewelers, the first few years after 9/11 were difficult, then an improvement, then a dip after the financial crisis, and then rebirth.
“After they reopened the 9/11 Memorial on the 10th anniversary, business was great,” he told me.
“It was a great nine-year run. Then Covid hit.”
They closed for part of last year, then reopened for the second time in February. Business slowly got better. Summer was busy, but August has been notably slower.
“Some people came back into the offices, but now it looks like a lot of them are staying home,” he said.
The requirement to ask for a vaccination card is also an issue. “You have four people coming in, one of them might not be vaccinated, so you’re not going to come here,” he said.
