Yvonne Redmond says she messaged New Look’s customer services team on WhatsApp to enquire about a refund but was stunned after the reply read: “Hi C***. Thanks for your message.”
A mum says she was left “mortified” after being called ‘c***’ three times in response to a complaint to New Look – but the store insist the offensive term “could not and did not” originate from their customer services team.
Yvonne Redmond had sent a WhatsApp message regarding a refund for her £15 jeans order, saying she had already attempted to contact the retailer both online and by phone.
But the 39-year-old claims she had to “do a double take” when she received an automated reply message to her phone which began: “Hi C***”.
Yvonne replied to the message to ask: “Did you seriously just call a customer a c***?” – only to be addressed by the vile swear word in a further two responses.
